Delivery Information

Delivery Terms & Conditions

1. In-Home Deliveries

  • 1.1 When will I receive my delivery?
  • 1.2 How to prepare for your delivery?
  • 1.3 Who needs to sign for my delivery?
  • 1.4 What am I responsible for upon delivery?
  • 1.5 What additional fees may apply?
  • 1.6 Delivering to a Tradeshow and Convention Center?
  • 1.7 Delivering to a Freight Forwarder?
  • 1.8 Can I make changes to the delivery address after I place my order?

2. Parcel Deliveries

  • 2.1 When will I receive my delivery?
  • 2.2 How many attempts will be made?
  • 2.3 What am I responsible for upon delivery?

3. Product Pick-up at an Store

  • 3.1 Click and Collect Policy

1. In-Home Deliveries

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about deliveries:

1.1 when will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery address. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.

Delivery Exclusions

Exclusions apply. Our Truck Delivery pricing start at 09.00 and varies based on demand and distance from the closest Touch of Arts retail store to your shipping address. We will arrange delivery of your purchases to your home or business. Some items may take longer for delivery, and items ordered together may not arrive in the same box. We are not able to deliver to PO Boxes. Truck delivery orders are not available outside of Bahrain. Shipping rates and fees cover the processing, handling, packing, and delivery of your order – they do not include gift wrap or other surcharges that might apply to certain items. Truck Delivery timing ranges based on your selection at checkout.

1.2 How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.

1.3 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Touch of Arts. Neither Touch of Arts nor the 3rd party Delivery Company that has been contracted by Touch of Arts to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

1.4 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

1.5 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

1.6 Delivering to a Tradeshow or Convention Center?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery.

1.7 Delivering to a Freight Forwarder?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and Touch of Arts. Neither Touch of Arts nor the 3rd party Delivery Company that has been contracted by Touch of Arts to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

1.8 Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.

2. Parcel Deliveries

2.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery address. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made Tuesday - Saturday with no advance call.

2.2 How many attempts will be made?

We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.

3. Product Pick-up at an XXX Store

3.1 Click and Collect Policy

  • Please bring a valid government-issued photo ID and your proof of purchase (either digitally or printed).
  • If you wish to designate another person to pick-up your order, they must bring: A forwarded copy of your proof of purchase with your written consent, including the full name of the designated person that matches their government-issued photo ID.
  • It is important that you pick up your purchase no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded.
  • Please consider the size of your vehicle, as your order may be larger and heavier than expected due to packaging.